A must read article both for technology creators and users. Creating Passionate Users asks the question that lurks like a red-headed child in a family of brunettes; When is the best tool for the job not really worth using?
First, just what the hell DOES "best tool for the job" actually mean? Best at what? I think we usually take it to mean, "most appropriate for the task"). But is appropriateness-for-task really the best criteria for "best"? That depends, of course, and NOBODY advocates using a tool that completely sucks at the task you're faced with.
But what about learning curve? Available resources? Shouldn't the appropriateness of the tool be balanced against how much expertise you have in that tool? There must a threshold at which using the best-tool-you-don't-know ends up being a less productive and perhaps less performing choice than choosing a tool you know well that while UP to the task, isn't perfect.
The article goes on to discuss the link between passion for a product and passion for learning to use the product.
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